Privacy Policy for The Pilates & Wellness Studio

Effective Date: Feb 18, 2025

At The Pilates & Wellness Studio ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, www.thepilatesandwellnessstudio.com (the "Site"), and use our services, such as booking classes, purchasing memberships, and other offerings.

By using the Site and our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

a. Personal Information You Provide Directly:

• Name

• Email address

• Phone number

• Billing and payment information (when you make a purchase)

• Health-related information (only if you provide it, for example, for medical or fitness purposes)

• Account details (if you create a user account to book classes or services)

b. Information We Collect Automatically:

• IP address

• Browser type and version

• Device information (e.g., operating system, screen resolution)

• Usage data (e.g., pages visited, time spent on the Site, click-through data)

• Cookies (for improving your user experience)

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings, memberships, and other services.

• To communicate with you, including sending updates, confirmations, and promotional information (only if you’ve opted-in).

• To personalize your experience and improve the functionality of our Site.

• To comply with legal obligations and enforce our terms and policies.

• To process payments and manage billing.

• To provide customer support.

3. Sharing Your Information

We may share your personal information in the following situations:

• With third-party service providers: We may share your information with trusted third-party vendors who assist with our business operations, such as payment processors, website hosting, and email marketing services. These providers are only allowed to use your information for the specific services they perform on our behalf.

• Legal Compliance: If required by law or in response to legal processes, we may disclose your personal information to government authorities, law enforcement, or other entities as necessary.

We will never sell, rent, or share your personal information for marketing purposes without your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on the Site and to gather information about how the Site is used. Cookies are small files stored on your device that allow us to remember your preferences and track activity. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmitting or storing data over the internet is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will take steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You may request that we correct or update your personal information.

• Deletion: You can request that we delete your personal data, subject to any legal obligations we may have.

• Opt-out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

To exercise any of these rights, please contact us at info@thepilatesandwellnessstudio.com

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information. If you are a parent or guardian and believe we have collected such information, please contact us immediately at info@thepilatesandwellnessstudio.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

The Pilates & Wellness Studio
2301 Cherry St, Philadelphia, PA 19103

info@thepilatesandwellnessstudio.com.